[vc_row full_width=”stretch_row_content” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ el_class=”inner-banner”][vc_column woodmart_text_align=”center” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text woodmart_color_scheme=”light” woodmart_inline=”no” text_larger=”no”]

Shipping & Delivery Policy

[/vc_column_text][vc_single_image image=”223″ img_size=”full” woodmart_inline=”no” parallax_scroll=”no” el_class=”inner-banner-left rellax-1″][vc_single_image image=”229″ img_size=”full” woodmart_inline=”no” parallax_scroll=”no” el_class=”inner-banner-right rellax-1″][/vc_column][/vc_row][vc_row css=”.vc_custom_1634546413086{padding-top: 40px !important;padding-bottom: 60px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text woodmart_inline=”no” text_larger=”no”]

Shipping

[/vc_column_text][/vc_column][vc_column mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10″][vc_column_text woodmart_inline=”no” text_larger=”no”]

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text woodmart_inline=”no” text_larger=”no”]*For items exceeding a certain weight, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1634546413086{padding-top: 40px !important;padding-bottom: 60px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text woodmart_inline=”no” text_larger=”no”]

Delivery Policy

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1. Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

2. Transit Time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

3. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

4. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

5. P.O. Box Shipping

Phipure will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

6. Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

7. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

8. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

9. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

10. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

11. Duties & Taxes

11.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

11.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. Phipure precalculate these costs and display them at checkout and give customers the choice of prepaying these duties and taxes, or choosing to pay them separately upon arrival in your destination country. Phipure encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Phipure at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

12. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.[/vc_column_text][vc_column_text woodmart_inline=”no” text_larger=”no”]

13. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

13.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

13.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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